Effective Date: February 12, 2025 | Last Updated: February 12, 2025
CartOS Hosting, a service operated by Salloq Software ("Salloq," "Company," "we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit our website, create an account, or use our hosting services (collectively, the "Services").
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. This Privacy Policy is incorporated into and subject to our Terms and Conditions.
We collect information that you voluntarily provide to us when you register for an account, purchase a plan, contact support, or otherwise interact with the Services. This may include:
When you access or use the Services, we automatically collect certain information, including:
We may receive information about you from third-party sources, including payment processors, fraud prevention services, analytics providers, and marketing partners. We may combine this information with information we collect directly from you.
We use the information we collect for the following purposes:
| Purpose | Examples |
|---|---|
| Providing the Services | Creating and managing your account, provisioning hosting resources, processing payments, delivering email services, performing backups, and providing customer support. |
| Billing & Payments | Processing annual plan payments, calculating and billing monthly overages, issuing invoices and receipts, and managing auto-renewals. |
| Communication | Sending transactional emails (account confirmations, billing receipts, renewal notices, overage alerts), responding to support requests, and sending service-related announcements. |
| Security & Fraud Prevention | Detecting and preventing fraudulent transactions, unauthorized access, abuse, and other illegal activities. Monitoring compliance with our Acceptable Use Policy. |
| Improvement & Analytics | Analyzing usage patterns to improve the Services, developing new features, troubleshooting technical issues, and conducting internal research. |
| Marketing | Sending promotional communications about CartOS Hosting products and services, subject to your opt-out preferences. We do not sell your personal information to third-party advertisers. |
| Legal Compliance | Complying with applicable laws, regulations, legal processes, or governmental requests. Enforcing our Terms and Conditions and protecting our rights and interests. |
We process your personal information on the following legal bases:
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, data analytics, email delivery, customer support, and infrastructure hosting. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights, property, or safety of CartOS Hosting, our customers, or the public; (c) prevent or investigate possible wrongdoing in connection with the Services; or (d) protect against legal liability.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We may share your information with third parties when you have explicitly consented to or directed such sharing.
We may share aggregated or de-identified data that cannot reasonably be used to identify you for research, analysis, marketing, or other business purposes.
Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember preferences, and understand how you interact with the Services.
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only first-party cookies, or delete cookies when you close your browser. Please note that disabling certain cookies may affect the functionality of the Services. For more information about managing cookies, visit allaboutcookies.org.
Some browsers transmit "Do Not Track" (DNT) signals to websites. Due to the lack of a common industry standard for interpreting DNT signals, the Services do not currently respond to DNT signals. We will update this policy if a uniform standard is established.
We retain your personal information for as long as your account is active and as needed to provide the Services. Account information, billing records, and usage data are retained throughout the duration of your subscription.
Upon cancellation or termination of your account, we will retain your personal information for a period necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. Hosting data (websites, databases, emails) is deleted after the fifteen (15) day grace period described in our Terms and Conditions.
We retain billing and transaction records for a minimum of seven (7) years as required by applicable tax and financial reporting laws.
Server access logs and security logs are retained for a period of up to twelve (12) months, after which they are automatically purged or anonymized.
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Despite these measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you acknowledge and accept the inherent risks of providing information online. You are responsible for maintaining the security of your account credentials.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you and to receive it in a structured, commonly used, and machine-readable format.
You have the right to request correction of inaccurate or incomplete personal information. You can update most account information directly through your account control panel.
You have the right to request deletion of your personal information, subject to certain exceptions (such as data we are required to retain for legal or compliance purposes). Account deletion requests can be submitted through your control panel or by contacting support.
You have the right to object to or request restriction of certain processing activities, particularly processing based on legitimate interests or for direct marketing purposes.
You may opt out of receiving promotional communications from us by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings. Please note that opting out of marketing communications will not affect transactional or service-related messages.
To exercise any of these rights, please contact us at privacy@cart-os.com. We will respond to verified requests within thirty (30) days, or within the timeframe required by applicable law. We may ask you to verify your identity before processing your request.
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with additional rights regarding your personal information:
You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.
You have the right to request deletion of personal information we have collected from you, subject to certain exceptions provided by law.
You have the right to request that we correct inaccurate personal information that we maintain about you.
We do not sell your personal information, nor do we share it for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.
We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level or quality of service for exercising your rights.
You may designate an authorized agent to submit requests on your behalf. We may require verification of the agent's authorization and your identity before processing the request.
Our servers and operations are located in the United States. If you access the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to the transfer of your information to the United States and the processing of your data in accordance with this Privacy Policy.
Where required by applicable law, we implement appropriate safeguards for international data transfers, which may include standard contractual clauses or other mechanisms approved by relevant data protection authorities.
The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete such information. If you believe that a child under 18 has provided us with personal information, please contact us at privacy@cart-os.com.
The Services may contain links to third-party websites, services, or applications that are not operated or controlled by CartOS Hosting. This Privacy Policy applies only to our Services and does not govern any third-party sites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our Services.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and may provide additional notice through email or a prominent notice on the Services. Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
CartOS Hosting — A Salloq Software Service
Privacy Inquiries: privacy@cart-os.com
General Support: support@cart-os.com
Website: hosting.cart-os.com
By using CartOS Hosting, you acknowledge that you have read and understood this Privacy Policy.